Rights of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the product.

To exercise your rights of withdrawal you must inform us (Petz Plaza e.K., SP: Daniela Krueger, Friedrich-List-Str. 8, 33100 Paderborn, Germany, info@petzplaza.de, Phone: +49 (0)5251 542511) of your decision to withdraw from this contract by an explicit statement (e.g. a letter sent by post or an email). You may use the withdrawal form provided on this site, but it is not obligatory. If you make use of this option, we will immediately send you an email confirming the receipt of your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from the contract, we will reimburse all payments received from you including delivery costs (with the exception of the supplementary costs arising, if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notice about withdrawing from this contract. For this reimbursement we will use the same method of payment you used for the initial transaction, unless we agreed expressly otherwise; in any event you will not incur any fee for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met when you despatched the goods before the period of fourteen days has expired. You will bear the full costs for returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is was necessary to establish the nature, characteristics and functioning of the goods.

Partial Revocation
In the event of partial revocation, the delivery costs will not be refunded as they would have also incurred for the part of the order that you have not revoked. If you bought items in a set, you can only return the entire set.

If you only revoke a part of your order with the result that the free shipping cost limit is not reached in relation to the price you do not pay or the price to be reimbursed by us, we reserve the right to deduct the proportionate shipping costs for the remaining part of the order from you. The same applies to any free gifts that are linked to a minimum order value.

The right of withdrawal does not apply in the event of the following deliveries:

  • delivery of goods that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer’s personal requirements.
  • delivery of goods that may perish quickly or goods whose sell-by-date would soon run out.
  • delivery of goods that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery.
  • delivery of goods that were post-delivery inseparably mixed with other goods.

(updated 20.01.2020)

Petz Plaza e.K. - SP: Daniela Krueger
Friedrich-List-Str. 8
33100 Paderborn
Phone: +49 (0)5251 542511
Email: info@petzplaza.de

Customer Data