Questions & Answers

There are many questions that are asked again and again. That is why we want to offer you a small overview here, where you might already find the answer to your question:
(To open or close the detailed description click on the black arrows on the left.)

Adorable Paws Shop became Petz Plaza

Adorable Paws became Petz Plaza on 01.01.2020. As a customer of the Adorable Paws Shop, you can simply continue shopping at petzplaza.de with your customer login from shop.adorablepaws.de! Your personal data (login, address data) was transferred accordingly.

To avoid our business name being used again by third parties, Petz Plaza was recorded in the Register of European Union trade marks on the 26.10.2019 and is therefore protected under trademark law. Furthermore, on 16.01.2020 the entry in the commercial register was made registration number: HRA 7759.

Click & Collect/Warehouse Sale

We do not have a local store, but you are welcome to pick up your goods personally. As usual, you place your order online and choose the delivery method “Click & Collect”. In addition, we will then offer you a 3% discount on your order. We are happy to send you the discount code in advance by email.

When we have received your payment, we will immediately prepare your order for collection. Goods with the note “Delivery time: 1-3 business days” are usually available on the same day. Magnusson dog food usually a day later. You will receive an email as soon as your goods are packed. You can pick-up your order at our office/warehouse Mon-Thu between 10 am – 4 pm/Fri 10 am – 2 pm.

Would you like a personal consultation, please call us to arrange an appointment. We are happy to show you our products and explain how to use them.

You can find us at Friedrich-List-Str. 8 in 33100 Paderborn near flowers shop Risse in the industrial estate Benhauser Feld:
By bus
From the city centre take line 7, 8 or 28 to stop “Steubenstraße” – turn left onto Benhauser Str. – 1st street immediately turn right into Karl-Schurz-Str. – cross the zebra crossing 1st street left into Friedrich-List-Str.

From the city centre
From Heierswall turn left, from Gierswall turn right on the Detmolder Str. towards Marienloh – 8th street turn right into Steubenstr. – past the furniture store Roller over the intersection onto Karl-Schurz-Str. – 1st street turn left into Friedrich-List-Str.

From the A33 towards Paderborn
Exit Paderborn Zentrum – on the B64 towards direction Höxter / Bad Driburg – 3rd exit Paderborn-Ost / Gewerbegebiet Benhauser Feld – you are on the George-Marshall-Ring – straight on over the traffic lights intersection – turn left into Karl-Schurz-Str. – 4th street on your right into Friedrich-List-Str.

Our warehouse is in the third building on the right side. Free parking is available next to the building. From there you can also see the entrance to the office behind the front house.

We ask for your understanding that you cannot select and / or buy any other goods on site, so please order them online first. Also a cash payment of your order is currently not possible.

Should you organise a logistic company to pick up your goods, the freight forwarder appointed by you can pick up your goods at the address stated above.

Dirty Faces

Who does not know this? Especially long-haired dogs look as if they have been digging their faces in the dirt after they ate. Now you should not bathe your dog every day. We recommend a so called dry-shampoo for the quick clean if needed. It is not actually dry, but it does not need to be rinsed out and dries by itself in short time.

We offer the dry shampoo by #1 All Systems, the Self Rinse Shampoo. It is a concentrate, you mix with water. Just fill the mixture in a small spray bottle and you always have it ready for use. You spray the self-rinse mixture onto the dirty/stained area, rub in with a towel, let it dry, done! You may of course use a hair dryer to speed up the drying.

Also a quick solution for cleaning paws and butts…

If you do not like dry shampoos, we also have the Plush Puppy Let’s Face It for you in our product range. It is a foam you apply onto your dog’s face, but this needs to be rinsed off with water.

Exchange or return of products

A direct exchange of goods by post is unfortunately not possible. However, you can of course send your products back to us within the scope of your right of withdrawal and then order the desired goods again. Please note that you as the buyer are responsible for the return shipping costs.

In the case of pet beds and clothing in particular, we ask you to remove all dog and cat hair thoroughly. Otherwise we reserve the right to charge you for any professional cleaning that may be required.

Alternatively, we of course offer a direct exchange of products at our local warehouse.

Found product cheaper elsewhere

As far as possible, we try to calculate our prices according to the recommended retail prices of the manufacturers of our products. There are no hidden costs for any additional fees, let alone a charge for a customer hotline.

All retailers in Germany are free in their pricing as it is regulated by the German market economy. So it may well be that you find products cheaper at another store. We do not make any promises to beat every price found on the internet, but if you want to send us a link to the product, we can tell you if we offer you the same price, an even better one, or not.

Basically, we always advise our customers to closely look at a “too cheap to be true” shop. Where is the company headquarters? What are the payment and shipping conditions? Is there a customer service? Is there a phone number at all? Does the shop actually ship its goods? Or is your package arriving from Asia? Is it the original product?

Not uncommonly, customers tell us about their experiences with competitors and then order from us again. This just proves to us, our offers cannot be so wrong!

Minimum Order Amount/Product Quantity

Is there a minimum order amount? Yes, we process orders from a minimum order value of 15.00 Euro excluding delivery costs. From an order value of 75.00 Euros your delivery within Germany is free of charge.

The products offered are sold to consumers in customary domestic quantities only.

Return Shipping Refund on PayPal

You have ordered goods in our shop that you do not like or that does not fit your dog? If you have paid for this order using PayPal, PayPal will offer you to reimburse the return shipping cost if you meet certain criteria. First, you need to activate this service in your PayPal account. Here is how it all works: Refunded Returns

This service is offered directly by PayPal and has nothing to do with the contractual terms between you and us. Please also note PayPal’s general conditions of use for your country: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and UK.

If you have further questions, please contact PayPal directly.

Shipping Restrictions

For some products especially of the categories food and vet beds there are restrictions on shipping. We do not ship these items with DHL Express and also not to EU countries abroad. You will find notes on possible shipping restrictions on the respective product page under the “Additional Information” tab.

If for example you added food or vet beds to your cart only the choice “Local Pickup” will be available as a shipping method, even if you additionally placed products from other categories in the cart. This means that your ordered goods must be picked up personally at our place or, if you live abroad, e.g. through a logistic company organised and paid for by you.

Sponsoring & Donations

We often receive requests for sponsoring of dog shows/events, tombola gifts and requests for donations. In Germany there are over 200 breeding clubs, in almost every town a dog school club, in addition numerous animal shelters and animal protection organizations.

Unfortunately, it is not possible for us to do justice to everyone. We regularly support institutions we personally know in our area. For furthers, no means are available. We therefore ask you to please refrain from inquiring about sponsoring.

Urine Stains

To clean your floors and all surfaces and textiles you dog gets in touch with and to remove urine stains we recommend Biodor Animal. That is on one hand not dangerous for your dog and on the other hand it removes stains trace- and odourless.

Microbiological! Nature instead of chemistry, therefore well-tolerated by skin and coat.

Wishlist

Wishlists are a great way to save products for later, if you are not sure yet if you really want to buy them.

The wishlist feature in our shop is available to all logged in customers, so if you want to create a wishlist, you must first open a customer account and sign in to your account.

Now you can start. With every product you will find the option to add it to the wishlist. With the help of the wishlist you can save products that you like on your own personal list. You can set this list so that only you can see it, or you can send it to friends by e-mail.

You have the option to delete products on your wish list at any time or to add them directly to your shopping cart. Of course, you can also delete the complete wishlist again.

Of course we still answer all your questions in personal chats. You can call us on 0049-5251-542511, send us an email to kontakt@adorablepaws.de and/or use our contact form.