Delivery

Shipping Costs
Directed to consumers: Within Germany we deliver free of charge, if the order amount incl. tax exceeds 75.00 Euro. However, we reserve the right to subsequently impose the costs if the free shipping limit is exceeded by a later partial revocation. For orders within Germany up to 75.00 Euro we charge 4.60 Euro per order for shipping and handling.

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:
Weight up to 1 kg: 4.95 Euro
Weight up to 5 kg: 6.95 Euro
Weight up to 10 kg: 9.95 Euro
Weight up to 31.5 kg: 18.95 Euro

We reserve the right to partially ship your order due to technical or logistical reasons. If your order gets shipped partially, the shipping costs will only be charged once.

Express Shipping
Deliveries via DHL Express are only available within Germany. Please note, express delivery is only possible for goods on stock – except products from the food category and vet beds (!) – and payment received before 13:00 hrs. The delivery will the next day (Monday-Friday, NOT on Saturday). You can choose this service before placing the order.

The costs depend on the parcel weight:
DHL Express weight up to 1 kg: 12.90 Euro
DHL Express weight up to 2 kg: 14.90 Euro
DHL Express weight up to 5 kg: 20.90 Euro
DHL Express weight up to 10 kg: 25.90 Euro
DHL Express weight up to 20 kg: 30.90 Euro
DHL Express weight up to 31.5 kg: 45.90 Euro

International delivery
We only deliver to countries within the European Union (except Faroe Islands, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus). The goods will be either send via registered mail with the Deutsche Post or via parcel with DHL International. We do not offer free-shipping to countries outside Germany. International shipping costs depend on size and weight of products and is calculated and shown in your virtual shopping cart before you complete your order.

We calculate shipping and handling as follows:
Weight up to 0.5 kg: 7.95 Euro
Weight up to 2 kg: 13.95 Euro
Weight up to 5 kg: 15.95 Euro
Weight up to 10 kg: 19.95 Euro
Weight up to 20 kg: 31.95 Euro
Weight up to 31.5 kg: 44.95 Euro

To the following countries we also offer optional delivery via GLS International:

Zone 1: Austria, Belgium, France, Luxemburg and Netherland:
Weight up to 2 kg: 9.90 Euro
Weight up to 5 kg: 11.90 Euro
Weight up to 10 kg: 15.90 Euro
Weight up to 20 kg: 18.90 Euro

Zone 2: Czech Republic, Hungary, Italy (except Campione d´Italia und Livigno), Poland, Slovenia, and Spain (except Canary Island, Ceuta and Melilla):
Weight up to 2 kg: 12.90 Euro
Weight up to 5 kg: 14.90 Euro
Weight up to 10 kg: 18.90 Euro
Weight up to 20 kg: 22.90 Euro

For all international deliveries to countries within the EU the applicable VAT of the Federal Republic of Germany shall apply. Any additional costs and charges that arise from international handling will be charged to the customer.

Please note that not all of our products are shipped to other EU countries, especially nutrition and vet beds. If you added food or vet beds to your cart only the choice “Local Pickup” will be available as a shipping method, even if you additionally placed items from other categories in the cart. This means that your ordered goods must be picked up personally at our place, e.g. through a logistic company organised and paid for by you.

Delivery
We deliver from a minimum order value of 15.00 Euro excluding shipping costs.

The period of delivery time begins when choosing payment in advance on the day after the payment order has been issued to your credit institute or in the case of other forms of payment the day after the contract is concluded and ends with the end of the last day of the period. If the last day of the delivery period falls on a Saturday, Sunday or an official holiday at the place of delivery, the next working day shall be substituted.

As soon as your order is despatched, we will send an order completed confirmation email to you. From this time onwards the delivery time within Germany is 1 to 5 business days to countries within the European Union 2 to 10 business days. Business days are Mon-Fri. Excluded are Sat, Sun and holidays. We are not liable for any delays in delivery caused by the courier service. Each country handles imported parcels and customs clearance differently. Please note that customs holds can lead to additional delays.

The order will either be dispatched from our warehouse, as soon as the complete order is available, or directly from our supplier. We choose this method in particular for some of the food products to be able to offer them a freshly produced as possible. You order will be shipped with a courier service or freight carrier of our choice. The goods will generally be delivered Monday to Friday. There is no delivery on Saturdays, Sundays and bank holidays. Exception: If the shipment is made by German Post or DHL, the delivery usually takes place on Saturdays, too. You are liable for costs and damages arising from the fact that you do not accept the delivery, regardless of the reason for non-acceptance.

If you ordered items with different delivery times, we will ship the goods in one shipment. In this case the delivery time is determined according to the product with the longest delivery time you ordered.

Delivery and invoice address do not need to be the same, so you can have your order delivered to for example your work address. Our dispatch department regularly checks the tracking status of all registered mail and parcels. If we see that no delivery has taken place according to the online shipment tracking after 7 days, we automatically initiate an inquiry for lost mail request for you.

We do not deliver to parcel deposits or PO boxes.

Click & Collect/Local Pickup
You are welcome to pick-up your goods personally at Petz Plaza in Paderborn. As usual, you place your order online and choose the delivery method “Click & Collect”. Once we have received your payment, we will immediately prepare your order for collection.

You will receive an email as soon as your goods are packed. You can pick-up your order at our warehouse at the Friedrich-List-Str. 8 in 33100 Paderborn Mon-Thu between 10 am and 4 pm/Fri 10 am – 2 pm.

More info and directions click here: FAQ

Product availability/quantity
The current item’s availability is always displayed on the product page. If a product ordered by you is not available any longer, we will inform you immediately. In this case, we reserve the right to withdraw from the contract and to not supply the unavailable item. If you already made the payment, we will of course reimburse your payment promptly.

The products offered are sold to consumers in customary domestic quantities only.

(updated 01.06.2020)