Alternatively, at your request you can choose your preferred delivery by DHL or Hermes:

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:

We reserve the right to partially ship your order due to technical or logistical reasons. If your order gets shipped partially, the shipping costs will only be charged once.

Express Shipping
Deliveries via DHL Express are only available within Germany. Express delivery is only possible for goods on stock – except products from the food category – and payment received before 13:00 hrs. Depending on your selection, delivery takes place on the next working day. You can choose this service before placing the order. Please note that DHL makes all reasonable efforts to deliver the shipment within the express delivery times, but these time limits are not guaranteed.

The costs depend on the parcel weight:

International delivery
We only deliver to countries within the European Union EU (except Austria, Faroe Islands, France, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus) and the European Free Trade Association EFTA (except Bouvet island, Svalbard and JanMayen). The goods will be either send via registered mail with the Deutsche Post or via parcel with DHL International. We do not offer free-shipping to countries outside Germany. International shipping costs depend on size and weight of products and is calculated and shown in your virtual shopping cart before you complete your order. Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

To countries within the EU and countries of the EFTA (Iceland, Liechtenstein, Norway, Switzerland) we calculate shipping and handling as follows:

To our Austrian customers we recommend the services of i.e. LogoiX or MK Express, our Swiss customers the service of MeinEinkauf.ch. You can find more information about this on our FAQ page.

To the following countries we also offer optional delivery via Hermes International:

Zone 1 & 2: Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except the Faroe Islands, Greenland), Finland (except Aland), Hungary, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Luxembourg, Netherlands (except overseas), Poland, Portugal (except the Azores, Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla) and Sweden.

In Denmark, Finland and Sweden deliveries are made directly to the parcel shop.

Zone 4: Estonia, Latvia and Lithuania

Delivery
We deliver from a minimum order value of 10.00 Euro excluding shipping costs.

The period of delivery time begins when choosing payment in advance on the day after the payment order has been issued to your credit institute or in the case of other forms of payment the day after the contract is concluded and ends with the end of the last day of the period. If the last day of the delivery period falls on a Saturday, Sunday or an official holiday at the place of delivery, the next working day shall be substituted.

As soon as your order is despatched, we will send an order completed confirmation email to you. From this time onwards the delivery time within Germany is 1 to 5 business days to international countries 3 to 14 business days. Business days are Mon-Fri. Excluded are Sat, Sun and holidays. We are not liable for any delays in delivery caused by the courier service. We are released from liability insofar as the delay is based on circumstances that cannot be avoided even with the greatest care and the consequences of which cannot be averted (e.g. strike, force majeure). Each country handles imported parcels and customs clearance differently. Please note that customs holds can lead to additional delays.

The order will be dispatched from our warehouse, as soon as the complete order is available. You order will be shipped with a courier service or freight carrier of our choice. The goods will generally be delivered Monday to Friday. There is no delivery on Saturdays, Sundays and bank holidays. Exception: If the shipment is made by German Post or DHL, the delivery usually takes place on Saturdays, too. You are liable for costs and damages arising from the fact that you do not accept the delivery, regardless of the reason for non-acceptance.

If you ordered items with different delivery times, we will ship the goods in one shipment. In this case the delivery time is determined according to the product with the longest delivery time you ordered.

Delivery and invoice address do not need to be the same, so you can have your order delivered to for example your work address. Our dispatch department regularly checks the tracking status of all registered mail and parcels. If we see that no delivery has taken place according to the online shipment tracking after 7 days, we automatically initiate an inquiry for lost mail request for you.

We do not deliver to parcel deposits or PO boxes.

Click & Collect/Local Pickup
You are welcome to pick-up your goods personally at Petz Plaza in Paderborn (Germany). As usual, you place your order online and choose the delivery method “Click & Collect”. Once we have received your payment, we will immediately prepare your order for collection.

You will receive an email as soon as your goods are packed. You can pick-up your order at our warehouse at the Friedrich-List-Str. 8 in 33100 Paderborn Mon-Thu between 10 am and 4 pm/Fri 10 am – 2 pm.

More info and directions click here: FAQ

Product availability/quantity
The current item’s availability is always displayed on the product page. If a product ordered by you is not available any longer, we will inform you immediately. In this case, we reserve the right to withdraw from the contract and to not supply the unavailable item. If you already made the payment, we will of course reimburse your payment promptly.

The products offered are sold to consumers in customary domestic quantities only.

(updated 17.01.2024)