Contact our team with your questions – Petz Plaza

Contact

You would like to contact us?

You can reach us via e-mail at info@petzplaza.de or by phone Mon-Thu from 10 am to 4 pm/Fri from 10 am to 2 pm at 0049 (0)5251 542511. Please understand that we cannot be reached outside these times as well as on weekends. We do not work with an external call centre, but we give advice personally and individually.

For the most general questions, we have made a short overview here: FAQ. You may already find the answer for your problem there.

You can also use this contact form to submit your message to us.

Contact

© BrAt82 / Shutterstock

Contact

© BrAt82 / Shutterstock

Contact

You would like to contact us?

You can reach us via e-mail at info@petzplaza.de or by phone Mon-Thu from 10 am to 4 pm/Fri from 10 am to 2 pm at 0049 (0)5251 542511. Please understand that we cannot be reached outside these times as well as on weekends. We do not work with an external call centre, but we give advice personally and individually.

For the most general questions, we have made a short overview here: FAQ. You may already find the answer for your problem there.

You can also use this contact form to submit your message to us.

Contact

© BrAt82 / Shutterstock

Contact

You would like to contact us?

You can reach us via e-mail at info@petzplaza.de or by phone Mon-Thu from 10 am to 4 pm/Fri from 10 am to 2 pm at 0049 (0)5251 542511. Please understand that we cannot be reached outside these times as well as on weekends. We do not work with an external call centre, but we give advice personally and individually.

For the most general questions, we have made a short overview here: FAQ. You may already find the answer for your problem there.

You can also use this contact form to submit your message to us.

We emphasise on fast service, we promise you will receive an answer on working days within 24 hours.

Privacy Note:
We will not share your data with third parties. Your email address will only be used to handle your request. Please also see our Privacy Policy.

*required field

Shipping Costs Overview

Please note that the shipping costs displayed on this page include the applicable German VAT of 19%. The amount of the final shipping costs may differ depending on the sales tax applicable in the destination country. For orders to other countries the German VAT amount will then be deducted and the applicable VAT rate for the destination country calculated in the shopping cart and at the checkout.

Directed to consumers: Within Germany we deliver free of charge, if the order amount incl. tax exceeds 95.00 Euro. However, we reserve the right to subsequently impose the costs if the free shipping limit is exceeded by a later partial revocation. For orders within Germany up to 95.00 Euro we charge 4.90 Euro for the standard delivery per order for shipping and handling. The delivery is carried out by a courier service of our choice.

Alternatively, at your request you can choose your preferred delivery by DHL or Hermes:

Weight	DHL	Hermes
up to 5 kg	8.50 €	6.90 €
up to 10 kg	12.90 €	11.90 €
up to 30 kg	23.90 €	28.90 €

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:

up to 5 kg	8.90 €
up to 10 kg	12.90 €
up to 30 kg	23.90 €

Express Shipping
Deliveries via DHL Express are only available within Germany. Please note that DHL makes all reasonable efforts to deliver the shipment within the express delivery times, but these time limits are not guaranteed. The costs depend on the parcel weight:

Weight	Delivery Mon-Fri	Delivery on Saturdays
up to 5 kg	16.00 €	27.90 €
up to 10 kg	27.00 €	38.90 €
up to 20 kg	32.00 €	43.90 €
up to 30 kg	49.00 €	60.90 €

International delivery
We only deliver to countries within the European Union EU (except Austria, Faroe Islands, France, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus) and the European Free Trade Association EFTA -Iceland, Liechtenstein, Norway, Switzerland)- (except Bouvet island, Svalbard and JanMayen). Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

Weight	EU countries	EFTA countries
up to 5 kg	19.80 €	29.90 €
up to 10 kg	25.80 €	37.90 €
up to 20 kg	38.80 €	52.90 €
up to 30 kg	54.80 €	67.90 €

To the following countries we also offer optional delivery via Hermes International: Zone 1 & 2: Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except the Faroe Islands, Greenland), Finland (except Aland), Hungary, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Luxembourg, Netherlands (except overseas), Poland, Portugal (except the Azores, Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla) and Sweden. In Denmark, Finland and Sweden deliveries are made directly to the parcel shop. Zone 4: Estonia, Latvia and Lithuania

Weight	Zone 1 & 2	Zone 4
up to 5 kg	13.90 €	24.90 €
up to 10 kg	18.90 €	25.90 €
up to 20 kg	28.9 €	29.90 €

Detailled information about shipping, delivery, Click&Collect option, order amount and availability can be found on our delivery service page: click.

Shipping Costs Overview

Please note that the shipping costs displayed on this page include the applicable German VAT of 19%. The amount of the final shipping costs may differ depending on the sales tax applicable in the destination country. For orders to other countries the German VAT amount will then be deducted and the applicable VAT rate for the destination country calculated in the shopping cart and at the checkout.

Directed to consumers: Within Germany we deliver free of charge, if the order amount incl. tax exceeds 95.00 Euro. However, we reserve the right to subsequently impose the costs if the free shipping limit is exceeded by a later partial revocation. For orders within Germany up to 95.00 Euro we charge 4.90 Euro for the standard delivery per order for shipping and handling. The delivery is carried out by a courier service of our choice.

Alternatively, at your request you can choose your preferred delivery by DHL, GLS or Hermes:

Weight	DHL	Hermes
up to 5 kg	8.50 €	6.90 €
up to 10 kg	12.90 €	11.90 €
up to 30 kg	23.90 €	28.90 €

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:

up to 5 kg	8.90 €
up to 10 kg	12.90 €
up to 30 kg	23.90 €

Express Shipping
Deliveries via DHL Express are only available within Germany. Please note that DHL makes all reasonable efforts to deliver the shipment within the express delivery times, but these time limits are not guaranteed. The costs depend on the parcel weight:

Weight	Delivery Mon-Fri	Delivery on Saturdays
up to 5 kg	16.00 €	27.90 €
up to 10 kg	27.00 €	38.90 €
up to 20 kg	32.00 €	43.90 €
up to 30 kg	49.00 €	60.90 €

International delivery
We only deliver to countries within the European Union EU (except Austria, Faroe Islands, France, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus) and the European Free Trade Association EFTA -Iceland, Liechtenstein, Norway, Switzerland)- (except Bouvet island, Svalbard and JanMayen). Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

Weight	EU countries	EFTA countries
up to 5 kg	19.80 €	29.90 €
up to 10 kg	25.80 €	37.90 €
up to 20 kg	38.80 €	52.90 €
up to 30 kg	54.80 €	67.90 €

To the following countries we also offer optional delivery via Hermes International: Zone 1 & 2: Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except the Faroe Islands, Greenland), Finland (except Aland), Hungary, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Luxembourg, Netherlands (except overseas), Poland, Portugal (except the Azores, Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla) and Sweden. In Denmark, Finland and Sweden deliveries are made directly to the parcel shop. Zone 4: Estonia, Latvia and Lithuania

Weight	Zone 1 & 2	Zone 4
up to 5 kg	13.90 €	24.90 €
up to 10 kg	18.90 €	25.90 €
up to 20 kg	28.9 €	29.90 €

Detailled information about shipping, delivery, Click&Collect option, order amount and availability can be found on our delivery service page: click.

Shipping Costs Overview

Please note that the shipping costs displayed on this page include the applicable German VAT of 19%. The amount of the final shipping costs may differ depending on the sales tax applicable in the destination country. For orders to other countries the German VAT amount will then be deducted and the applicable VAT rate for the destination country calculated in the shopping cart and at the checkout.

Directed to consumers: Within Germany we deliver free of charge, if the order amount incl. tax exceeds 95.00 Euro. However, we reserve the right to subsequently impose the costs if the free shipping limit is exceeded by a later partial revocation. For orders within Germany up to 95.00 Euro we charge 4.90 Euro for the standard delivery per order for shipping and handling. The delivery is carried out by a courier service of our choice.

Alternatively, at your request you can choose your preferred delivery by DHL or Hermes:

Weight	DHL	Hermes
up to 5 kg	8.50 €	6.90 €
up to 10 kg	12.90 €	11.90 €
up to 30 kg	23.90 €	28.90 €

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:

up to 5 kg	8.90 €
up to 10 kg	12.90 €
up to 30 kg	23.90 €

Express Shipping
Deliveries via DHL Express are only available within Germany. Please note that DHL makes all reasonable efforts to deliver the shipment within the express delivery times, but these time limits are not guaranteed. The costs depend on the parcel weight:

Weight	Delivery Mon-Fri	Delivery on Saturdays
up to 5 kg	16.00 €	27.90 €
up to 10 kg	27.00 €	38.90 €
up to 20 kg	32.00 €	43.90 €
up to 30 kg	49.00 €	60.90 €

International delivery
We only deliver to countries within the European Union EU (except Austria, Faroe Islands, France, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus) and the European Free Trade Association EFTA -Iceland, Liechtenstein, Norway, Switzerland)- (except Bouvet island, Svalbard and JanMayen). Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

Weight	EU countries	EFTA countries
up to 5 kg	19.80 €	29.90 €
up to 10 kg	25.80 €	37.90 €
up to 20 kg	38.80 €	52.90 €
up to 30 kg	54.80 €	67.90 €

To the following countries we also offer optional delivery via Hermes International: Zone 1 & 2: Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except the Faroe Islands, Greenland), Finland (except Aland), Hungary, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Luxembourg, Netherlands (except overseas), Poland, Portugal (except the Azores, Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla) and Sweden. In Denmark, Finland and Sweden deliveries are made directly to the parcel shop. Zone 4: Estonia, Latvia and Lithuania

Weight	Zone 1 & 2	Zone 4
up to 5 kg	13.90 €	24.90 €
up to 10 kg	18.90 €	25.90 €
up to 20 kg	28.9 €	29.90 €

Detailled information about shipping, delivery, Click&Collect option, order amount and availability can be found on our delivery service page: click.

Shipping Costs Overview

Please note that the shipping costs displayed on this page include the applicable German VAT of 19%. The amount of the final shipping costs may differ depending on the sales tax applicable in the destination country. For orders to other countries the German VAT amount will then be deducted and the applicable VAT rate for the destination country calculated in the shopping cart and at the checkout.

Directed to consumers: Within Germany we deliver free of charge, if the order amount incl. tax exceeds 95.00 Euro. However, we reserve the right to subsequently impose the costs if the free shipping limit is exceeded by a later partial revocation. For orders within Germany up to 95.00 Euro we charge 4.90 Euro for the standard delivery per order for shipping and handling. The delivery is carried out by a courier service of our choice.

Alternatively, at your request you can choose your preferred delivery by DHL, GLS or Hermes:

Weight	DHL	Hermes
up to 5 kg	8.50 €	6.90 €
up to 10 kg	12.90 €	11.90 €
up to 30 kg	23.90 €	28.90 €

Directed to entrepreneurs (within Germany): The shipping costs depend on the size and weight of the delivery and are at the expense of the entrepreneur:

up to 5 kg	8.90 €
up to 10 kg	12.90 €
up to 30 kg	23.90 €

Express Shipping
Deliveries via DHL Express are only available within Germany. Please note that DHL makes all reasonable efforts to deliver the shipment within the express delivery times, but these time limits are not guaranteed. The costs depend on the parcel weight:

Weight	Delivery Mon-Fri	Delivery on Saturdays
up to 5 kg	16.00 €	27.90 €
up to 10 kg	27.00 €	38.90 €
up to 20 kg	32.00 €	43.90 €
up to 30 kg	49.00 €	60.90 €

International delivery
We only deliver to countries within the European Union EU (except Austria, Faroe Islands, France, Greenland, Aland Islands, Mount Athos, UK Channel Islands, Livigno, Campione d’Italia, Canary Islands, Ceuta, Melilla and North Cyprus) and the European Free Trade Association EFTA -Iceland, Liechtenstein, Norway, Switzerland)- (except Bouvet island, Svalbard and JanMayen). Any additional costs and charges that arise from international handling, such as import taxes and duties, will be the responsibility the customer.

Weight	EU countries	EFTA countries
up to 5 kg	19.80 €	29.90 €
up to 10 kg	25.80 €	37.90 €
up to 20 kg	38.80 €	52.90 €
up to 30 kg	54.80 €	67.90 €

To the following countries we also offer optional delivery via Hermes International: Zone 1 & 2: Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except the Faroe Islands, Greenland), Finland (except Aland), Hungary, Italy (except Campione d’Italia, Livigno, San Marino, Vatican City), Luxembourg, Netherlands (except overseas), Poland, Portugal (except the Azores, Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla) and Sweden. In Denmark, Finland and Sweden deliveries are made directly to the parcel shop. Zone 4: Estonia, Latvia and Lithuania

Weight	Zone 1 & 2	Zone 4
up to 5 kg	13.90 €	24.90 €
up to 10 kg	18.90 €	25.90 €
up to 20 kg	28.9 €	29.90 €

Detailled information about shipping, delivery, Click&Collect option, order amount and availability can be found on our delivery service page: click.